Create your own reply letters from Santa, Father Christmas or St Nicholas

Terms & Conditions

 

The final order date to ensure that your Reply Letter from Santa is received pre-Christmas in the UK is 5pm on Saturday 18th Dec 2010. For international orders, please refer to Royal Mail's last posting dates. We regret that we cannot guarantee delivery of your special Reply Letter from Santa in time for Christmas if your order is received after these dates.

 

We cannot accept responsibility for delays outside our control - such as strikes or delays in delivery by Royal Mail.

 

Complaints and Returns

We hope you will be delighted with your Reply Letter from Santa and free 'Reindeer Dust'. However, in the unlikely event of your letter arriving in a damaged condition we will send a replacement letter or issue a refund. Should you be unhappy with your Reply Letter from Santa or the service received from us please contact us with your order reference and a brief explanation of how we could make improvements. We will then refund your payment. We will deal with any complaints in a professional and courteous manner and aim to respond with 2 working days.

 

Cancelling your Order

For orders placed prior to 1st December, to cancel your order, please contact us with the order reference and your instruction to cancel. For orders placed after 1st December we can only issue a refund if the request to cancel is received before the letter has been posted.

 

Legal

This website is run by Willow View Websites, which is a trading name of Keith Marsden Computing Ltd, registered in England and Wales company number 5837444. Keith Marsden Computing Ltd is registered under the Data Protection Act (1998) Registration Number Z9563175.

 

We control and operate the website from our offices in England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Keith Marsden Computing Ltd and you the laws of England and Wales will apply at all times.

 

Any contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in accordance with the laws of England, and you and Father Christmas Letters Limited irrevocably submit to the non-exclusive jurisdiction of the English Court.

 

As a statement these Terms and Conditions do not affect your statutory rights.

 

By submitting your order to Keith Marsden Computing Ltd, you acknowledge that you have read, understood and will abide by these Terms and Conditions.

 

Payment will be taken in full at the time of ordering. The prices listed on the site are in UK pounds (GBP). We reserve the right to change any advertised price at any time.

 

International customers: Your credit card or debit card company will exchange the amount charged to the currency of your country at the current rate.

 

The contract shall not have been concluded until we have received your valid credit card charge or debit card payment details and we have accepted your on-line order and sent you confirmation by return e-mail to the address you have given us during the registration procedure and on ordering.

 

We are entitled to refuse any order placed by you.

 

Accuracy of Letter Content

The length and quality of the Reply Letter from Santa is dependent on the choices you make and the accuracy of the information we are given by you. Whilst we make every effort to ensure that this information is correct it is your responsibility to ensure the accuracy of this data at the time of entering it. We regret that we are unable to offer refunds where a complaint is about the look of the letter due to the data entered by yourself.

 

Reindeer Dust

We probably don't need to tell you this, but as the Reindeer dust contains glitter it must not be eaten by humans of any size!

 

Website Content

We endeavour to ensure the complete accuracy of the content of this website. However, some prices or details contained on this site may change from time to time and it is possible that errors will occur. We will make every effort to correct any errors as swiftly as possible but we cannot be responsible for any losses incurred as a result of errors.

 

To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of, or reliance placed upon, the information contained on this website. Any material downloaded or otherwise obtained through the use of this website is done so at your own discretion and at the risk that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

 

Our contact details

This website is operated on an internet-only basis and you are welcome to ask us any questions you may have through our contact form. In the event that you wish to write to us, please address your correspondence to Reply Letters From Santa, 1 Willow View, Kislingbury, Northants NN7 4AU or call us on +44 (0)1604 832777. You can e-mail us by clicking here. Our company registered office for legal purposes is c/o Elsby & Co Accountants, Thistle Down Barn, Holcot Lane, Sywell, Northamptonshire NN6 0BG.

 

Privacy of your information

Full details of our privacy policy can been seen on our Privacy Policy page.