What's New for 2010 on 'Reply Letters from Santa'?

In the past few years of running this website, we have sent over 12,000 letters from Santa to children as far afield as Australia, Hong Kong, Singapore, the US, the Ukraine as well as several European countries. We have had some amazing comments from customers and some very helpful feedback. The elves have been working hard over the summer whilst Santa bathed in the sunshine on holiday for most of the year and have added a few new bits for you.

Inclusion of Reindeer Dust for Under 3s

In 2010, following feedback from customers, we have now made it possible to include the free sachet of magical reindeer dust for children under 3 years of age by opting-in. Children aged 3 and above will, of course, still get the free reindeer dust with their unique letter from Santa.

Free Prize Draw

Anyone can enter our Free Prize Draw by recommending us to their friends. As soon as the friend orders a letter from us, the person who entered the recommendation will be automatically entered into the free draw. Full details can be found on the Recommend Us link to the left.

Finish a Letter Later

We have added the ability to save your letter once it is complete and make payment at a later time. This may be especially useful where an employer doesn't allow access to secure payment websites. You can retrieve the letter(s) from another computer at any time and finish the order later.

Delete Incomplete Letters

We have found that some customers started an order and then decided that they didn't require one of the letters they had begun. You can now delete letters - either whilst you're placing the order, or if you log back in at a later date.

In 2009 we made some huge changes, the main ones being:

• Create as many letters as you would like and then pay in one single transaction - you can easily switch between letters by using the child's name at the top of the page (this only shows when you create more than one letter)
• The order process shows the steps at the top of the page. You can now easily go back to a previous step. Please remember to use the buttons at the bottom of the page to save your changes and move to the next page.
• A lot of the 'other...' options that were selected last year (e.g. food you leave out for Santa) have been added to the main dropdown lists
• Some of the paragraphs used to build your letter from Santa have been updated and new ones added
• New buttons at the bottom of the pages have been added to make it easier to move to the next stage

We've also added a brand new Track Your Letter facility. Just enter the unique Letter Reference which you will be given for each letter ordered and we'll tell you whether Santa has replied and when the letter was posted!

Blodwit, Santa's chief little helper has started Blodwit's Blog to give you a bit of background about himself and so you can see what's happening in the North Pole as we approach Christmas.

That's about it! If there's anything that you think we have missed, please let the elves know by filling in the feedback form and we'll see what we can do!