Your privacy is of the utmost importance to us. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We are fully registered with the Data Protection Registrar in England, Registration Number Z2442169.
The information we collect in the process of your creating your bespoke, personalised Reply Letter(s) from Santa and/or your Good List Approved Medal(s) and Certificate(s) will be used to process your order and to provide you with the best possible service. The information you enter will be stored as you progress your order. By deleting an order item (i.e.letter or Good List Approved medal and certificate) you can remove the information from the server.
Your e-mail address and other contact details will not be passed on to any third party.
We do not send marketing emails. You may like to follow us on Facebook for regular updates throughout the year.
We may send you an email to help you complete an order if you have entered the details but have not paid for the order within 60 minutes. This is a one-off email to give you details of how to log in and complete an order. We will not send further reminders.
The type of information we will collect about you includes:
- your name
- phone number
- email address
Payments are processed securely by WorldPay and we do not have any access to your payment card details.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.
We will hold your data for a period of 2 years from the Christmas it relates to. You can request that it be deleted at any time and we will do this promptly for you.
The personal information which we hold will be held securely in accordance with the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. We may also use software called MouseFlow which enables us to find and resolve potential problems with this website. MouseFlow is used for development purposes only to help improve the customer experience whilst on this website.
You may clear any cookies which this site has already created by clicking here. We are working to enable you to delete any data that has been stored in the process of creating an order. Please contact us in the meantime if you wish us to remove it manually.
If you have any questions/comments about privacy, please contact us and we will respond promptly.
Use of 'Cookies' on this website
To check whether you have cookies enabled or disabled, or to enable or disable cookies on your computer, please use the following link for clear instructions: http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416.
This site uses Google Analytics which is a tool provided by Google to allow use to gather information about the usage of our site. We use this information to see how well the site is performing and to identify areas which may need improvement.
• __utmz - This cookie keeps track of where you came from once you landed on our site. If, for example, you typed ''Santa Letters'' into Google then the cookie would record that you came from Google and you typed ''Santa Letters''.
• __utmc and __utmb - These cookies work together to calculate how long you spent visiting our website before you left. __utmb stores the time you first entered the site and __utmc store the time you exited the site.
• __utma - This cookie keeps track of how many times you have visited our site.
If you would like to know more about Cookies and how they work, please visit http://en.wikipedia.org/wiki/HTTP_cookie
This information also covers our Adult Letters From Santa website.